Automation in practice

Automation questions and case analyses

Use these themes to start a conversation about your own process. They are not presented as customer references and contain no unsupported claims about results.

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In short

A useful Automation question describes not only the action you want to automate, but also volumes, exceptions, data quality, ownership and the desired outcome.

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Recognisable situations

Rekeying data between systems

Examine frequency, error exposure, available interfaces and exceptions before choosing RPA or integration.

Reviewing documents manually

Distinguish fixed extraction, classification, uncertain outcomes and decisions that require human judgement.

A workflow without a clear owner

Organise roles, statuses, escalation and change management before adding more Automation.

A growing landscape of bots and flows

Examine monitoring, access control, lifecycle, dependencies and portfolio accountability.

Signals

Apply it to your own process

Record volume and frequency.
Describe the main exceptions.
Determine which data and systems are required.
Assign a process owner.
Define a measurable desired outcome without guaranteeing it in advance.

Sources

Published cases, critically analysed

These pages separate source facts from Boermans analysis. Customer outcomes remain explicitly attributed to the original Korper/vendor case.